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Thank you for this video it showed the exact problem I was having with frosted over freezer coils and a too warm fridge. I ran the tests you suggest. My defrost thermostat is closed and I tested the damper and that works fine. Put it in forced defrost mode and the cal rod heats up and compressor shuts off, so nothing wrong with that, so it's probably the jazz board as you say. Just wondering though whether it's possible that the problem is with the thermistor, and if it's possible to check that through the service test mode (Unfortunately I don't have the tech sheet and can't find one online)? I know you said that it's more often than not the jazz board, but I want to check the thermistor before buying a new jazz board.

Thank you so much for this series of videos--I would have never guessed that it was the Jazz board--I totally thought it was the defrost thermostat that was the problem. I found an inexpensive factory jazz board and installed it after clearing the frost with a heat gun and blow dryer (careful of the plastic parts/places). Jazz board install took 5 minutes now all is good with the fridge. Great tip about the surge suppressor. Where do I donate to your beer fund?

Thanks for all the detailed videos. They were very helpful. The surge protector addition was good too.

Your videos are SO helpful for anyone to use; I have done some Troubleshooting and preliminary/basic Reset operations on my JAZZ PCB-loaded units [glitchy; frequently glitchy; predicting a Replacement operation sooner-than-later].

Great video, very well done. Thanks!

Thanks. After seeing this I dug out the tech sheet. It passed so I knew I just had frozen coils. Gave me confidence to get it done. All fixed.

thank you so much. that was really helpful. ran all the tests and ugh, same, jazz board seems to issue. expensive! but at least I didn't have to call a repair person! appreciate your time and help.

How long can I leave the faulty board in 'forced defrost' for without causing another problem? Or does it have a timer itself so as I won't need to worry?

If you replace the control board in this fridge, you also have to program the board with the program code on the model number label. See part 3 of this series.

Absolutely superb video & explanation. Do you know where can I find service codes for my Amana GB5525 model refrigerator??

Outstanding. This video was exactly what I needed. Thank you

I replied to a different video of yours in regards to my Kenmore refrigerator similar to this one that suffers the exact same problem you have here. I've already been hosed by a repairman for $285 and the problem still persists (he replaced the Jazz Board without any diagnostics). We have lost a lot of food thus far, and have spent a lot of money in ice every time the fridge acts up. In addition, I have also replaced my central A/C this year, and money is very tight. My tech sheets are not where they are supposed to be, and I was wondering if you could scan those ones and email them to me. Please help. Thanks!

great advice and info, many thanks. Took my amana apart and found the compressor wouldn't turn off in defrost. Just one comment to add, and this is probably a bad idea for long term repair. I gave the relay a small tap with a hammer with the power off, to unstick it, and the board then turned off the compressor in defrost. Just if someone is desparate.

Thanks a lot your video helped me to figure out what was wrong with my fridge.

If the refrigerator has never been serviced before, then the tech sheet is still there. Behind the toe grill, RHS, in a cellophane envelope pasted to the bottom side of the cabinet. Cheek to the floor with a flashlight-- you'll see it.

Hi! The first test, the defrost test, it shows a zero. As if its open. By pressing the down arrow should it display an S as closed? I press on it and it stays at zero. Would this mean my defrost thermo is dead? The first time I ran it it displayed an S. Never since... Thanks for your help!!

I am looking for advice on interpreting the "Control Board Troubleshooting" tech sheet that came with my Kenmore (Whirlpool) refrigerator.  

What if the fridge passes all the tests, but forced defrost doesn't turn on the heater?

Hello.  When i come across this problem at a customers, I put the fridge into forced defrost, wait to hear the defrost heater melting the frost, replace the jazz board and program and put back into forced defrost and tell customer it will take a day or so to get back to normal.  I'm outta there in less than an hour.  Happy customers too!   One customer told me "Sears" had been there twice before trying to fix it!

Hi, my name is Mike. I Have an Amana refrigerator just like the one in your video that is doing the exact same thing but when I run the forced defrost, the heater doesn't heat up. But my refrigerator is already defrosted so the thermostat is open. Now my question is, does that forced defrost test ignore the thermostat, or does it have to be closed for the heater to work? And if it does ignore it, what is the most likely cause of the heater not working. I would appreciate any advice you have in this matter. Please and thank you!

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